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You can search for products from Henry Ford Health Products in a number of ways:

  • Use the name of the item you want (e.g. test strips)
  • Use the Manufacturer's Product Code (e.g. TSI13001 for 25 Gauge Freestyle Sterile Lancets)
  • Use the Manufacturer Name to see products from that company

Frequently Asked Questions

Table of Contents


General Website FAQ

  1. How do I place an order on this site?
    Visit our Online Ordering Tutorials to learn how to place an order.

  2. I am interested in becoming a supplier/distributor for Henry Ford Health Products. How should I go about doing this?
    The Henry Ford Health System maintains a strict supplier/vendor policy. For more information, visit http://www.henryford.com/VAP.

  3. Why can’t I edit my reorder reminder under ‘My Account’?
    Editing reminders before your scheduled reorder date in our database is restricted to all users due to insurance policies. If you need a reminder changed, feel free to contact us at customerservice@henryfordhealthproducts.com. We will be happy to change it after reviewing your information.

  4. How can I change my password?
    You can change your password by logging in using your current password and then clicking ‘Account Info’ at the top of the screen, by the Henry Ford logo. Go down to the ‘Password’ text field, enter your new password, and then click the grey ‘Update your information’ button at the bottom of the page. All of your information can be edited on this screen.

  5. Why should I order online? I am used to ordering over the phone.
    Ordering online has many benefits. Here are a few of them:
    1. You can order products at any time of the day.
    2. You can take as long as you would like to shop without feeling rushed.
    3. Ordering online can be much faster.
    4. You can order in places where you don’t have access to a telephone.

  6. Is this HealthCore? What is the difference?
    We changed our name from Health Core to Henry Ford Health Products in 2007 to reflect that we are and always have been closely associated with the Henry Ford Health System. Therefore, there is no difference.

  7. Do you deliver to P.O. Boxes?
    P.O. Box deliveries are not currently allowed.

  8. Every time I click on "Chat with a Customer Service Specialist", the site tells me that there is not one available. Why? Is there ever a Customer Service Specialist available?
    A Customer Service Specialist may potentially be available to chat M-F 8:30-5:00 EST. If you recieve the message that there is noone available, then that means nobody is currently logged in to assist you. A green dot next to the chat icon indicates an available Customer Service Specialist.

  9. I lost my password. Is there any way to retrieve it?
    Yes. Click on the ‘Show Login Form’ at the top of the page and then click ‘Lost Password.’ Enter the email address you use for our site in the text field and click the grey box that says ‘Get Password.’ If you do not have a current online account, then this will not work. A password will be generated for you when you complete your first purchase.

  10. I am trying to place an order with insurance. Why is it asking for my credit card information?
    If this is happening, then you need to go back to your shopping cart and make sure that every item is marked as ‘Insurance’ and not ‘Credit Card.’ Be sure to also click the grey box that says ‘Update Subtotal’ at the bottom of the cart.

  11. What is your medicare policy?
    You must have Medicare Part B and the equipment must be medically necessary for you to be eligible for reimbursement for Durable Medical Equipment (DME). DME must be prescribed to you by your doctor or treating practitioner for use in your home. A hospital or nursing care facility doesn’t qualify as a home but a long-term care facility does. Medicare Part B will reimburse 80 percent of the approved charge; the remaining 20 percent may be covered by a secondary insurance or you personally. We will only bill Medicare for beneficiaries whose permanent address is within the Detroit metropolitan area. If you have any questions regarding your Medicare coverage please call our Customer Support Center at 800-221-7553.

  12. How long does shipping normally take?
    It will normally take 3-5 business days from the time the order is placed to the time the order is received. Some customers receive their shipment the next business day. Shipping times may vary depending on location, product ordered, and warehouse location. If your order is taking longer than expected and we have not contacted you, then please let us know.

  13. Do you offer an expedited or overnight shipping option?
    No, we do not. Please refer to the previous Q&A.

  14. The order page says that my total is $324.23 (example), but I am paying with insurance. Am I responsible for paying this amount?
    As long as your insurance is valid then you will not be responsible for the total amount. The amount you end up paying will be based on your insurance policy.

  15. Could you deliver a product catalog to my house?
    I'm sorry, we do not carry product catalogs.

Diabetic Products FAQ

Below is a list of frequently asked questions we receive here at Henry Ford Health Products regarding diabetic products. If you are a newly diagnosed diabetic or have any questions about diabetic products, then please review this information. If you still cannot find what you’re looking for feel free to contact our helpful diabetic support team at (248) 353-2468, dial 5 for customer support.

  1. How often should I change the batteries on my glucose monitor?
    Batteries on a blood glucose monitor should normally be changed every six (6) months.

  2. Where can I get new batteries for my glucose monitor?
    Some manufacturers will send you free replacement batteries and others won’t. You will need to contact the manufacturer to find out. Batteries can also be purchased at our retail stores.

  3. Why should I use control solution?
    Control solution will ensure that your meter is working properly. It should be used with the very first test with your new monitor. It is also very helpful for checking accuracy when you open a new container of test strips, any incident where the meter has been dropped or put in extreme weather conditions, or anytime you feel a test reading is invalid.

  4. How long is control solution good for?
    Once opened, control solution is normally good for 3 months or 90 days.

  5. Where can I find the manufacturer’s phone number?
    The number is located on the battery compartment of every glucose monitor.

  6. Why is it not a good idea to reuse the same lancet?
    A. Using a lancet involves puncturing the skin. Because of this reusing lancets could cause an infection.
    B. With every use, lancets become duller. The duller the lancets get, the more pain you could potentially feel.
    C. Shards of metal could potentially enter your body which could be very harmful.

  7. Will my test strips become damaged if I leave them outside in hot or cold weather?
    No. It would take a long time for your test strips to be damaged under these conditions. However, it is a good idea to store the strips in room temperature for 24 hours before using them after this happens. Using control solution with your next test is also a good idea.

  8. My test strips are expired. Does that mean I can’t use them?
    Using expired test strips could give you inaccurate readings. To ensure accurate readings not expired test strips must be used.

  9. How often can I get a new glucose monitor through my health insurance plan?
    Most plans will replace your current meter if yours becomes damaged or lost. We recommend that you contact your health insurance plan for more details.

  10. Why should I fill out a warranty card for my glucose monitor?
    Filling out a warranty card will allow you to receive notices on any recalls or upgrades. It is always a good idea to stay updated on your current monitor.

  11. Is my monitor ruined if it gets exposed to water?
    Yes, water will almost always render your monitor unusable. Always take precaution to keep your monitor away from water at all times.

  12. I heard last night about a monitor that doesn’t require any blood. Are there any real products like this?
    No. Every current blood glucose monitor requires a blood sample to operate. Some monitors do offer alternate site testing (i.e. forearm, palm, or thigh), but blood is still required to use them.

  13. Do instructions come with glucose monitors?
    Yes. Every blood glucose monitoring system comes with written instructions and most come with a DVD. The instructional DVDs for the monitors we provide can also be found in the monitor’s product description on this site and on our YouTube channel.

  14. Why is my glucose monitor constantly giving me errors?
    The best thing to do in this situation would be to contact the manufacturer of the monitor.

  15. I am legally blind. Should I use the Prodigy Autocode or Prodigy Voice meter?
    Use the Prodigy Voice meter. The Prodigy Voice is the meter that talks the user through all set-ups, including audible test results, meter status, test averages, and memory records with date and time.

CPAP Products FAQ

Below is a list of frequently asked questions we receive here at Henry Ford Health Products regarding CPAP products. If you are a newly diagnosed CPAP patient or have any questions about CPAP products, then please review this information. If you still cannot find what you’re looking for feel free to contact our helpful CPAP support team at (248) 353-2468, dial 5 for customer support.

  1. How often should I replace my CPAP nasal pillows and tubing?
    Nasal pillow replacement can vary by patient, but most patients do not need replacements for several months. Nasal pillows that leak should always be replaced. Tubing is normally replaced 2-4 times per year.

  2. Is it a big problem if I see strap marks on my face when I wake up?
    As long as the marks go away quickly then there is no problem. If your marks turn into pressure sores, then your mask is on too tight. A common mistake people make is pulling the headgear straps too tight. Modern mask designs allow for a proper fit without the need for excess pressure.

  3. I’ve had my CPAP machine for a short period of time and I continue to sneeze all day. What is the problem?
    You may be experiencing an allergic reaction to the mask cleaner or the material on the CPAP mask. The cool dry air of CPAP treatment can also cause a runny nose due to the lack of moisture in the air. If this is the case, a humidifier may help you. If you already use a humidifier you can try using distilled water. If your problem continues, please contact our customer support team.

  4. What can I do to make my CPAP mask fit more comfortably?
    The most common mistake people make is pulling the headgear straps too tight. Here is what you should do for a comfortable fit: Lay the mask on your face while you are lying in bed and connect the headgear so that the mask is snug but not too tight. If your mask is leaking, then you may need a different mask size. There are also many different kinds of masks with different features, styles, and materials. It is crucial to find a mask that works for you.

  5. Should I adjust my CPAP machine’s setting if I use a longer/shorter hose?
    Using a 6 foot hose instead of an 8 foot hose, for example, should not make much of a difference in pressure. There is a small possibility that your machine will need to be adjusted slightly.

  6. Should I always use distilled water in my humidifier?
    It is highly recommended to always use distilled water to prevent the buildup of mineral deposits on the water chamber and to extend the life of your humidifier.

  7. Which CPAP machine is the most quiet?
    All modern CPAP machines are very quiet compared to older models. Select your CPAP machine based on size, comfort features, price, and other specifications before considering noise.

  8. How do I know if a particular mask will work with my CPAP machine?
    Any mask on this website will work with any CPAP machine on this website.

  9. What are nasal pillows?
    A nasal pillow is very similar to a traditional CPAP mask but is different because it attaches only to the nostrils instead of covering the mouth and nose. Some patients prefer nasal pillows because it allows the mouth to be more free and open and allows for a more natural sleep.