Henry Ford Health Products Policies
Shipping Policy
Products generally ship Fedex, UPS, DHL, and in some cases, motor freight. Shipping is free on most products in the continental United States. On all orders received before 2:00 PM EST, shipping is usually same day. We do not ship outside the continental United States.
Cancellation Policy
If
you decide to cancel an order for whatever reason, do so quickly.
Henry Ford Health Products order processing is usually done same day and
is complete at 4:45 PM EST. Cancellation must be made by
phone at 1-800-617-5711. If the product was shipped, cancellation cannot be done. Do not refuse delivery.
Instead, see our Return Goods Policy.
Damaged Goods Policy
When you receive your package, you should immediately open and inspect the product for completeness and damage. In cases where the product is damaged, we will simply ship a new product to you. If the product is missing a part, we will generally ship the missing part. Missing or damaged products should be reported within 10 days of receipts.
Return Goods Policy
If you need to return a product, and you are the original purchaser, you need to do so within 30 days
of delivery. All returns require a Return Authorization number (RA number). To obtain a RA number,
call 1-800-617-5711 or email
customerservice@henryfordhealthproducts.com.
Include a copy of the original invoice in your box. Also, be sure to write the RA number clearly on the top
of your return box and on the invoice to ensure a refund.
Provide us with the order number, product description, and the reason for return. All products must be
returned in its original packaging with all instructions and parts. The product must be in new, resalable
condition. We reserve the right to refuse any product that is not in new condition or for health safety reasons.
If Henry Ford Health Products made the mistake in shipping out the wrong product, then we will refund your order total in addition to $5.00 for shipping & handling. If you selected the wrong product or no longer need it, then we will not refund the cost of shipping & handling. Upon notification that the product has been returned to our warehouse in new condition, a credit will be issued to your credit card.
Henry Ford Health Products is committed to working with its customers to ensure complete customer satisfaction.
Beds, mattresses, commodes, raised toilet seats, wheelchair cushions and commodes are non-returnable due to hygienic considerations.
Product Exchanges
If a product needs to be exchanged, (see the Return Goods Policy). In addition we will ship the new product out same day if you choose, and bill your credit card with the new order. Upon receipt of the returned product, we will credit your credit card.
Beds, mattresses, commodes, raised toilet seats, wheelchair cushions and commodes are non-returnable due to hygienic considerations.
Pricing Policies
You may notice that cash pricing is less than insurance pricing for the same product. This is due to insurance allowable rates and a greater cost to process insurance claims.
Our online pricing may also differ from our retail store pricing. This is mainly due to warehousing and other overhead costs. We encourage you to shop online as much as possible to find the most competetive prices.
