Henry Ford Health Products

SHIPPING POLICY

Products generally ship Fedex, UPS or DHL and in some cases motor freight. Shipping is free on most products in the continental United States. On all orders received before 2:00 PM Eastern Time, shipping is usually same day. We do not ship outside the United States.

CANCELLATION POLICY

If you decide to cancel an order for whatever reason, do it quickly. Henry Ford Health Products order processing is usually done same day and is complete at 4:45 p.m. eastern time. Cancellation must be made by phone at 1-800-617-5711. If the product was shipped, cancellation cannot be done. Do not refuse delivery, instead see our Return Goods Policy.

DAMAGED GOODS POLICY

When you receive your package, you should immediately open and inspect the product for completeness and damage. In cases where the product is damaged, we will simply ship a new product to you. If the product is missing a part, we will generally ship the missing part. Missing or damaged products should be reported within 10 days of receipts.

RETURN GOODS POLICY

If you need to return a product, and you are the original purchaser, you need to do so within 30 days of delivery. All returns require a Return Goods Authorization number (RGA). To obtain a RGA, call 1-800-617-5711 or email returns@henryfordhealthproducts.com. Provide us with the order number, product description and the reason for return. We will provide you RGA # and issue a Fedex or UPS call tag. All products must be returned in its original packaging with all instructions and parts. The product must be in new condition. We reserve the right to refuse any product in not “new” condition or for health safety reasons. There is a $10.00 shipping and handling charge for returned product. Upon notification that the product has been returned to our warehouse in “new” condition a credit will be issued to your credit card less the $10.00 shipping and handling charge.

Henry Ford Health Products is totally committed to working with its customers to ensure satisfaction guaranteed customer service.

Beds, mattresses, commodes, raised toilet seats, wheelchair cushions and commodes are non-returnable. (These items are non returnable due to hygienic considerations).

PRODUCT EXCHANGES

If a product needs to be exchanged, (see the Return Goods Policy). In addition we will ship the new product out same day if you choose, and bill your credit card with the new order. Upon receipt of the returned product we will credit your credit card minus the $10.00 shipping and handling fee. This charge will be waived if Henry Ford Health Products made the mistake in shipping out the wrong product.

Beds, mattresses, commodes, raised toilet seats, wheelchair cushions and commodes are non-returnable. (These items are non returnable due to hygienic considerations).

MEDICARE POLICY

We bill Medicare the approved Medicare allowable rate. Medicare will reimburse 80 percent of that figure; the remaining 20 percent may be covered by a secondary insurance, Medicaid or you personally. We cannot bill Medicare on internet sales on any item that Medicare considers a rental piece of equipment except in Henry Ford Health Products's service area which is the Detroit metropolitan area. Henry Ford Health Products will bill Medicare either as assigned or unassigned depending on the product. (See the Medicare FAQ)